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  1. Why is online security so important?
  2. Is Internet Banking secure?
  3. What has Endeavour done to safeguard my personal information online?
  4. What can I do to minimise the risk of online fraud?
  5. Where can I get more information on online security?
  6. What should I do if I get a suspicious email?
  7. What should I do if I think someone has obtained access to my Member Number or NetCode?

1. Why is online security so important?

The Internet is a vast, largely unregulated network of computers that spans the world. There are no laws that embrace the Internet in its entirety. The security and protection of your personal information and online transactions is therefore of paramount importance.

Accordingly, Endeavour Mutual Bank has adopted a range of security practices designed to safeguard your information from unauthorised access.

Equally, online security requires your informed and alert participation. ^

2. Is Internet Banking secure?

Endeavour has placed the utmost importance in ensuring that your personal details, funds and account information remain secure from unauthorised access.

Endeavour Mutual Bank employs banking industry standard 128-bit encryption of confidential data sent to and from this site to ensure that no information can be intercepted and read by others. Encryption scrambles the data that is sent on the line to stop people who may try to tap or hack into Internet communications. The closed padlock on the bottom of the Internet Banking browser page indicates that the Internet Banking site is secure.

Tip: To check that you are using a secure web address, look at the root of the web address following the letters "http://". In a secure site you will see "https:/". The letter "s" signifies that you are accessing a secured address. Unsecured addresses do not include an "s" in the root address; they start with "http://".

In addition, the Endeavour online banking system has various security features to safeguard your transactions and personal information. These include:

3. What has Endeavour Mutual Bank done to safeguard my personal information online?

Endeavour has employed a range of security measures to help protect your personal information and transactions. These measures include data encryption, firewalls, automatic timeouts and one time passwords via Security Token and SMS. Therefore, when you do your banking online with Endeavour, you can be assured that your banking is safeguarded and protected.

Learn more about the online security practices of Endeavour Mutual Bank. ^

4. What can I do to minimise the risk of online fraud?

There are two things you should do:

5. Where can I get more information on online security?

See this list of useful links on Online Security. ^

6. What should I do if I get a suspicious email?

If you receive a suspicious email purporting to come from a financial institution:

If you have clicked on a link in the email:

7. What should I do if I think someone has obtained access to my Member Number or NetCode?

Your member number and NetCode identify you to Internet Banking. You must protect them at all times. 

If you think that someone has accessed your member number and/or NetCode you should:

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